To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging. If the item shows signs of use or damage, we reserve the right to deny the return. Certain types of items, such as personalized products, may not be eligible for return unless they arrive damaged or defective.
To initiate a return, you must contact us by emailing [email protected]. In your email, please include your order number, the reason for the return, and any relevant details about the product. We will review your request and respond within 3-5 business days. If your return is approved, we will provide you with instructions on how to proceed.
Customers are responsible for the cost of return shipping unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you will be responsible for any loss or damage during transit.
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days. Please note that depending on your bank or credit card company, it may take additional time for the refund to reflect in your account.
We do not offer direct exchanges. If you wish to exchange an item for a different product, you must return the original item and place a new order for the desired item. This process ensures that we can manage inventory effectively and provide you with the best service possible.
If you receive a damaged or defective item, please contact us immediately at [email protected]. We may request photos of the damage to assess the situation. If the item is confirmed to be damaged or defective, we will arrange for a replacement or refund as appropriate.
We reserve the right to update or change our Return and Refund policy at any time. Any changes will be posted on our website, and it is your responsibility to review the policy periodically. Your continued use of our services following any changes constitutes acceptance of the new policy.
